ALAN WILLIAMS SALON
Online Store Policies
Our number one goal is to provide you with the very best high-quality products.
We currently offer order pick up service. We will notify you when your order is ready to be picked up. Please do not drop by until you receive notification your order is ready for pickup.
We offer shipping services. We can ship your order to you to a valid United States Postal Address. Shipping and handling fees vary depending on how many items ordered, weight and your location.
We offer promotions and discounts from time to time. These are limited time offers. They may require you to enter a promotional code at checkout to receive the promotion.
Limit one promotion per order, cannot be combined with other offers. (unless specifically stated so). We reserve the right to amend or modify any and all promotions at any time. We are not responsible for typographical errors, even on this website.
SATISFACTION GUARANTEED! IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE FROM ALAN WILLIAMS SALON, WE WILL GLADLY ACCEPT A RETURN OF ANY NEW, UNUSED, UNOPENED ITEM IN ITS ORIGINAL BOX FOR EXCHANGE OR REFUND UP TO 30 DAYS FROM THE DATE OF PURCHASE. IT'S THAT EASY!
DAMAGED IN TRANSIT
Orders are shipped to you in proper packing materials; should it arrive in damaged condition, we advise taking photos of the shipping materials and the damaged product. The shipping company is responsible for damage in transit. Please contact the shipper and notify them of the damage. We also request you notify us promptly and send us the photos. Time is of the essence! Don't delay.
Print a Return Form and Address Label for Easy Return/Exchange of ordered item(s). The form will ask for your order information and items being returned for exchange or refund. You can also indicate which items you would like in exchange and any special instructions or comments you may have. We strongly recommend you ship returned items to us using a method that provides you a tracking number, such as United Postal Service Tracking.
Refunds are processed 7-10 business days upon receipt. Refunds will be credited back to the same method of the original payment method of the order, less shipping fees. You will receive confirmation of your refund via e-mail. Please allow an additional 2-4 business day for your credit card to process your refund.
We do not accept returns after 30 days of your order.
Please note that Alan Williams Salon may refuse your return if it does not meet our Return Guidelines.
If you suspect the product you purchased is spoiled or defective please know that all of our products are new and come directly from the manufacturer. We take these matters very seriously and investigate them thoroughly.
If you suspect the product you received is spoiled or defective;
Time is of the essence.
Stop using the product.
SAVE ALL OF THE UNUSED PRODUCT.
Contact us immediately, and we will arrange to have the product returned.
We will have you complete a claim form.
The product will be sent directly to the manufacturer for testing.
Upon completion of the testing, we will notify you of the outcome and proceed from there.
You agree by making a purchase that you are authorized to use the payment method used for this transaction, and you will not dispute this transaction so long as the amount corresponds to the authorized amount and as described in these terms and conditions.
These policies change from time to time, please review them frequently. Updated 7/2017